Older South Africans’ Cell Phone Use in Diverse Settings: A Baseline Assessment

Abstract Interventions through Information and Communication Technology (ICT) (eInterventions), particularly cell phones, are increasingly regarded as feasible alternatives to address older individuals’ access to social and health care and services. Limited documented evidence of older South Africans’ cell phone use inhibits the full relevant operationalizing of eInterventions. This chapter sets out to present baseline evidence of a cohort of older persons’ cell phone use in South Africa. Two questionnaires, iGNiTe and we-DELIVER, were developed to obtain baseline data of older persons’ cell phone use over a period of six years. Reliability and validity of scales measuring latent factors were investigated using criterion sampling to select older South Africans (n = 430) from four communities (Lokaleng, Ikageng, Potchefstroom, and Sharpeville) in two provinces—North West and Gauteng—which represented varying levels of living standards, educational attainment, and household size. Data were analysed using IBM SPSS 26, the jamovi project, and Mplus 8.6. The study population reported high access to and ownership of cell phones, with connectivity obtained primarily on a pay-as-you-go basis. Although these individuals felt that they were competent to use their phones, they preferred older generation (pushbutton) devices. They mainly used the basic features to maintain contact with older and younger people. Moreover, their competence in using cell phones, although limited, was facilitated through the assistance of younger people, highlighting the importance of intergenerational relations. The baseline findings informed principles and suggestions for planning and implementing eInterventions.