Process evaluation in the context of emergencies: Lessons learnt from Operation Restore Hope

Background: This article uses case data from Operation Restore Hope to assess the effectiveness of models used during disaster response. Disasters take the form of emergencies and demand rapid response. As such, an understanding of models used in emergencies edifies knowledge on disaster preparedness and response. Objectives: This study aims to describe and assess the effectiveness and weaknesses of the intervention model used by Higherlife Foundation (HLF) in responding to disasters. Method: The four-tier approach used by HLF in this intervention. Secondary data were gathered using content and thematic analyses and primary data were gathered using key informant interviews, focus group discussions and participant observation. In each of the four phases, emphasis was placed on flagging out the role of HLF with the view of bringing to light what worked and what failed to work. Results: The four phases of the model enabled smooth execution of the intervention, with the last phase providing a good exit strategy. Furthermore, the model partly used indigenous voices to achieve its intended purpose. However, the model must have been prepared before the disaster to factor in the pre-disaster phase. Inclusion of such a phase must have seen the evacuation of people before the disaster following early warnings that were given. Conclusion: The model used is in this study comprised four phases that logically feed into and from each other, and the model concludes with a good exit strategy that empowers surviving victims. It recommended that a pre-disaster phase must have been part of the model to minimise on the extent and cost of damage.